Creative Operational Concepts
We believe pigs can fly if given the right tools and
equipment. If you put a pig in a hot air balloon or
plane, they are flying, right? We, at When Pigs Fly,
believe that when employees are given the right tools
and equipment they too can be successful. The company
When Pigs Fly provides unique training for organizations
by either enhancing existing programs or creating unique
programs that contribute to the employee and
organization's success.
What is When Pigs Fly?
When Pigs Fly is a unique multi-faceted consulting firm
focused on employee training. Our services include:
~ Educational classes
~ Manual development
~ Mystery shopper audits
~ Safety inspections
~ Guest service inspections
~ Employee training
~ General consultation
Who are our clients?
We are passionate about helping the following types of
companies to enhance their operation and employee
retention:
~ Shopping Venues
~ Amusement Parks
~ Family Entertainment Centers
~ Water parks
~ Fairs
~ Carnivals
~ Inflatable industry, manufacturers, operators and
member groups
~ Ride manufacturers
~ Entertainment complexes
Click here to view a list of
clients
How can we impact your organization's success?
We are an effective resource to make your job easier. We
customize industry practices for your venue to promote a
proactive approach suited to all levels of business. Our
goal is to creatively establish and/or enhance the
foundation for a smooth, safe, and successful operation.
Programs include:
Employees
~ Strengthen employee base and retention
~ Promote solution-oriented thinking
~ Foster long-term motivation through employee
development
~ Fuel the passion and performance of team through
recognition and reward programs
Guest Satisfaction
~ Increase attendance and sales with ?WOW!? service
~ Fine tune and enhance existing programs with creative
thinking
~ Help augment and create a culture of safety to keep
you, your team and guests secure
Boost Your Bottom Line
~ Creative effective budgeting to maximize gains
~ Customized programs that increase profits
~ Motivating your team to think of profit and loss on a
daily basis
Why Choose When Pigs Fly?
Our Approach We care about our clients? AND employees?
specific needs. Our approach is interactive, based on
real-world situations, and, most of all, FUN. We have
learned to keep the message clear, taking stuffy,
conventional training methods to a much higher level.
Our passion and purpose sets an environment that
encourages employee growth.
Training Curriculum Examples
We have a variety of topics for classes that enables us
to fit the needs of each company we serve. The following
are a few examples of classes:
~ Guest Service Class
- Friendly Fun is an entry-level class
for employees on how to provide great customer service.
The class provides insight and the challenges of
customer service; the guest perception, and a hands-on
"how to" approach to make each guest feel special.
Participants are taught how to become comfortable
serving "strangers" and how it will benefit them
personally and professionally to learn the technique.
~ Leadership
- Take Care Squared is an internal service
and leadership class that focuses on how to take care of
front line employees for the ultimate pay off of having
a happy and satisfied team. When employees are
satisfied, they will meet and even exceed job
expectations. We like to say, "when employees ain't
happy, ain't nobody happy" this class is designed to
re-energize management and provide solution oriented
ideas to motivate employees.
- The Rookie is a course
designed for newly appointed supervisors or managers.
This class provides the participants with a toolkit of
essential management skills and gives practical ?real
life? examples, scenarios and techniques to enable a new
manager to lead with confidence. We place great emphasis
on role-plays, participation, and group discussions.
- Leading Friendly Fun
is a leadership class that will provide your management
team with useful tools while focusing on best practices
for managing service during those peak service times.
The purpose of the class is to enhance one's leadership
skills by impacting positive change within their areas
of responsibility to achieve their service goals.
~ Change
- Managing Change is a class focused on
initiating and holding one's team accountable to new
ideas and ways of thinking. Most people are fearful of
change because they believe they have no control over
what happens to them. Since change either happens to the
individual or by the individual, it is the attitude that
matters the most. In our ever-changing world, it is
important to understand how to both initiate change and
teach the team to adapt quickly. This course is designed
to provide an insight into the change process and useful
tools that leads the team to a positive change or though
difficult situations with a positive outcome.
